Privacy policy

Privacy Policy for NORTH WEST CNC MILLING SERVICES LTD

This Privacy Policy explains how NORTH WEST CNC MILLING SERVICES LTD (referred to as "we," "us," or "our"), a company registered in the United Kingdom, collects, uses, and protects your personal data when you use our website (https://northwest-cnc.com/) and engage with our precision engineering and CNC machining services.

1. Data We Collect

We primarily collect data that is necessary to communicate with potential clients, process quotes, and fulfil contracts for our CNC services.

Category of Data

Purpose of Collection

Identity Data

Name, job title, company name.

Contact Data

Business email address, business telephone number, company address.

Technical Data

Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform. (Collected via website analytics).

Commercial Data

Details regarding your project inquiries, CAD files or technical drawings submitted, quotes requested, and orders placed.

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2. How We Collect Your Data

We use different methods to collect data, including:

  • Direct Interactions: You provide us with your Identity, Contact, and Commercial Data when you:
    • Fill out an enquiry or quote request form on our website.
    • Communicate with us via email or telephone.
    • Meet with our engineers or sales team.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data using cookies and similar technologies.

3. How We Use Your Data (Purpose and Legal Basis)

We will only use your personal data when the law allows us to. Most commonly, we use your data on the following legal bases:

Purpose

Legal Basis for Processing

To Provide Quotes

Necessary to take steps at your request before entering into a contract (pre-contractual steps).

To Fulfil a Contract

Necessary for the performance of a contract (e.g., manufacturing and shipping your machined components).

Internal Business Needs

Necessary for our legitimate interests (e.g., improving our CNC services, maintaining security, and keeping our records updated).

Marketing

Where we have your consent or a legitimate interest to market similar engineering services to existing customers.

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4. Data Sharing and Disclosure

We may need to share your personal data with the parties set out below for the purposes mentioned in Section 3:

  • Internal Third Parties: Other companies within our corporate group for internal administrative or production purposes, provided they are bound by equivalent data protection rules.
  • External Third Parties:
    • Service providers acting as processors (e.g., IT and system administration services, shipping companies).
    • Professional advisors (e.g., lawyers, accountants).
    • Regulators and other authorities, where required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Transfers

We do not routinely transfer your personal data outside of the European Economic Area (EEA) or the UK. If we are required to transfer your data outside of these territories, we ensure a similar degree of protection is afforded by implementing appropriate safeguards.

6. Data Security and Retention

We have implemented security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to employees and third parties who have a business need to know.

We retain data relating to commercial transactions for up to six years to comply with UK tax and legal obligations.

7. Your Legal Rights (GDPR)

Under UK and EU data protection laws, you have rights, including:

  • The right to access your personal data.
  • The right to correction of inaccurate data.
  • The right to erasure of your data (in certain circumstances).

You can exercise any of these rights by contacting us using the details below.

8. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Full name of legal entity: NORTH WEST CNC MILLING SERVICES LTD Email Addressinfo@northwest-cnc.com Postal Address: 3 Farriers Way, Bootle, United Kingdom, L30 4XL

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).